America's Tire

Ordered tires from a third party, had them delivered here. Schedule an appointment. Figure it should be simple and quick. Edgar was having difficulties finding them in the computer system. They were obviously delivered as I had confirmation. Someone with more experience was able to assist Edgar(yes that’s his name, no joke) locate my tires in their system, and in the garage… no big deal, they were there just took a bit longer than usual, and had me a bit concerned initially. They got my tires put on pretty quickly. While waiting, I notice the staff was having fun while working on my vehicle. Initially I didn’t have an issue with this. Boy being boys goofing off. After driving my vehicle for a week, I’ve lost two hub caps. I’ve driven this vehicle over 35k miles never lost one. After my visit I’d say I’m disappointed they didn’t secure my caps properly. well as the delay and scare I had about about them locating my order. They got to job done, but I won’t be back.

This past week my car had a serious issue with one of the tires and it was brought to my attention by one of my coworkers that my tire was flat. Luckily I keep a spare air pump in my trunk so I filled up my tire and drove over to this America's Tire. They had a lot of options and price ranging from low to high. The service consultant was kind enough to go through all the different prices and tell my which tire was recommended. Overall I was in and out in less than 1 hour. Super pleased and will be back if I ever need a tire support in the future.

I have been going to America's Tire for 20 years and that was the worst experience. I walked into an empty store with a single car in the bays and the two people at the front (one of them a manager) looked at me and refused to acknowledge me. Some weird standoff since neither thought it was their job to help me. The person who eventually checked me in didn't know how to use the tread scanner and said that the right side were heavily worn and needed to be replaced. We checked again and they were fine. With only one car in the bay, they told me it would be 2 hours. Turns out, they did it in 30 minutes. While I was in the store, customers waited more than 10 minutes for someone to come in from the shop. A girl with a tight dress was in the shop and the level of productivity went from barely to nothing. I left while another couple was complaining to the manager. He didn't care.

Ordered tires from a third party, had them delivered here. Schedule an appointment. Figure it should be simple and quick. Edgar was having difficulties finding them in the computer system. They were obviously delivered as I had confirmation. Someone with more experience was able to assist Edgar(yes that’s his name, no joke) locate my tires in their system, and in the garage… no big deal, they were there just took a bit longer than usual, and had me a bit concerned initially. They got my tires put on pretty quickly. While waiting, I notice the staff was having fun while working on my vehicle. Initially I didn’t have an issue with this. Boy being boys goofing off. After driving my vehicle for a week, I’ve lost two hub caps. I’ve driven this vehicle over 35k miles never lost one. After my visit I’d say I’m disappointed they didn’t secure my caps properly. well as the delay and scare I had about about them locating my order. They got to job done, but I won’t be back.